Privacy Policy

The Centre for Psychology and Forensic Psychological Services (CPFP) is dedicated in utilizing the highest level of security when dealing with client’s personal information.

The General Data Protection Regulation (GDPR) is designed to provide strong data protection by enforcing areas pertaining to the use and storage of your personal information. CPFP is GDPR compliant and as such these pages are designed to allow you to understand our privacy policies and provide you with information for you to make informed decisions about consenting to our services.

What data do we collect?

At the start of your engagement with CPFP, you will be asked to complete a personal information sheet, which includes details of your name, your date of Birth, address, contact details and the presenting issue that you are seeking help with and an area for consent, to allow us to securely store your personal information.

We will never share your data, unless we have your consent to do so, or there is a legal requirement or court order to do so. The other constraints of confidentiality are when there is an immediate risk of harm to yourself or others.

How will we use your data?

The information you share will be used to inform your psychologist in getting to know you and allow for an individualized plan of treatment to be collaboratively planned.

Psychologists take notes, which aid them in recording important information regarding your treatment journey. Any paper notes will be securely shredded immediately after being transcribed onto our computerized case notes. At CPFP we use Konfidens as a secure, GDPR-compliant platform to manage client information, clinical notes and client appointments. Your personal and health data is stored within the EU/EEA and is encrypted. we also use a two-phase password protection allowing for enhanced security of all client data. The lead Psychologist Victoria Bracken is the data controller for CPFP and Konfidens is the Data processer. Please visit https://konfidens.com/privacy for more information on Konfidens’ privacy policy.

Data retention.

For people who are 18 years or over at the time of their commencement with CPFP, your data will be stored for 10 years after you have completed your involvement with CPFP. For people who are 17 years or younger, at the time of commencing with CPFP, data retention will be for 20 years. This forms part of our insurance requirements in relation to professional indemnity.

Electronic correspondence:

Emails are sent via our GDPR compliant case management platform and will be stored within the contact contract before deleting.

Any bookings via texts will be updated onto the case management platform and stored within the contact contract before being deleted

Emails send from other referral sources enquiring about sessions or seeking to make an initial booking will be responded to then held for 1 month before being deleted. If the referral progresses to an appointment, this correspondence will be stored in the contact contract on the case management platform.

Phone call bookings or information enquires will be stored on the GDPR compliant case management platform. If bookings are confirmed the information will be placed in the contact contract on the case management contract.

Any phone calls, email and text messages received from current clients will be written on their contact contract within the case management system.

Clients phone number, first name and initial will be stored in the contacts area on the psychologists work smart phone. The smart phone is password protected.

A payment of fee link will be sent to the client prior to their session, using Revolut Business payment links. https://www.revolut.com/de-DE/legal/pay-with-revolut-checkout-privacy/

Website:

No personal information of any one who is a current, prospective or past client will be used on our website.

Confidentiality and limits to confidentiality

At CPFP we are governed by the Codes of Professional Ethics of the Psychological Society of Ireland and follow the Children First Guidelines for the Protection and Welfare of Children. We provide you with a confidential service except in the following circumstances:

• When there is an immediate danger to self or others. The Psychologist is ethically bound to take necessary steps to prevent this.

• We are legally required to take appropriate steps disclosures when there is a suspicion that a vulnerable adult or child is being sexually or physically abused or at risk of such abuse, by someone in the present or past.

• Where a valid court order is issued for psychological records, the clinician is bound by law to comply.

Should any of these circumstances occur, where possible this will be first discussed with the client.

Access to Personal Data

All Clients can request to access their records by email, and access will be arranged within 30 days.

Clients can also request updating or correcting of their data and request deletion of their data files. The deletion of any data is subject to legal requirements which indicates that we must hold data for 10 years for adults and 20 years for clients 17 years or younger. Requesting data to be sent to another data controller is also permissible, with the method of data transfer to be agreed by the person requesting transfer, the person receiving the data and CPFP.

Data Breaches

Any incidents which result in serious data breaches of identifiable data, including theft, loss or unauthorized use, will be notified to any affected party and the Data Protection Commission will be informed. For more information about your data protection rights, please visit the Data Protection Committee website at http://dataprotection.ie

Cookies

Cookies are small files of information that a web server generates and sends to a web browser. Web browsers store the cookies they receive for a predetermined period of time, or for the length of a user's session on a website.

How do we use cookies?

Specific cookies are used to improve functionality of the web browsing experience.

Complaint procedures and contact.

For any complaints, in the first instance please email CPFP out lining the nature of complaint, affected parties and any desired outcomes. If you are not satisfied with the outcome of your complaint, please forward the complaint to: https://www.citizensinformation.ie/en/consumer/how-to-complain/complain-about-medical-professionals/